Last Updated: 01/08/2024

At Quality Abaya Fashion, we are dedicated to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Returns Policy is here to assist you.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused, unwashed, and in the same condition as received.
  • The item(s) must be in the original packaging with all tags attached.
  • The return request must be made within 3 days from the date of delivery.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale items or items purchased during promotional events
  • Gift cards
  • Customized or personalized items

3. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact our customer service team at WhatsApp/Call: +88 0188 662 1313
    Email: customer-support@qualityabayafashion.com to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Our team will guide you through the return process and provide instructions for returning the item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [ 7 ] business days, and a credit will automatically be applied to your original method of payment.

Please note:

  • Shipping costs are non-refundable.
  • If you received a free shipping promotion, the cost of return shipping will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at

WhatsApp/Call: +88 0188 662 1313 Email: customer-support@qualityabayafashion.com to initiate the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address or Phone Number]. Provide your order number and a description of the issue, along with photos of the damaged or defective product. We will work with you to resolve the issue promptly.

7. Shipping Returns

To return your product, you should mail it to:

Quality Abaya Fashion
Address: Chokoria, Cox’s Bazar. Call: 0188 662 1313

Please ensure that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Quality Abaya Fashion
WhatsApp/Call: +88 0188 662 1313
Email: customer-support@qualityabayafashion.com

We value your business and are committed to providing you with a positive shopping experience. Thank you for choosing Quality Abaya Fashion.